Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
Items purchased below $2,000
De Boscq Jewelers will be happy to issue a store credit for any item that you are not entirely delighted with that you have purchased for under $2,000. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A store credit less shipping and any sizing charges will be issued by De Boscq Jewelers that you are welcome to use at any time.
Items purchased over $2,000
De Boscq Jewelers offers a full refund less a $200 restocking fee. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A refund will be sent within 2 business days, less shipping, any sizing charges, handling fees and the restocking fee.
SPECIAL ORDERS: Every item of jewelry that is Special Ordered and paid for in part or in full, is non-returnable & non-refundable due to the fact that it is made to order, (to your exact specifications) which may include several of the following details; specific center stone size, specific ring size, specific colored side stones, specific choice of metal, with or without a wedding band, with a specific diamond, sapphire, ruby or emerald center stone. For this reason, please check that all your center stone measurements are accurate and the setting is made to fit the center stone you have in mind because De Boscq Jewelers agreements with manufacturing suppliers are without exception irrevocable.
Every item you purchase from De Boscq Jewelry, it is shipped USPS, insured by a third party. As soon as your delivery label has been printed and your package is at USPS, you are sent an email directing you to your account to enable you to track your package.
As we import an exclusive line of jewelry boxes, every item of jewelry you purchase from www.faycullen.com is displayed in its own custom-packed box and fitted into its custom-made outer-packer, and if your payment reaches us within 5 days, your purchase will be accompanied by an exclusive FCI micro-fiber polishing cloth and pocket jewelry cleaner.
LOOSE DIAMONDS: Loose Diamonds are provided to your exact specifications and they are therefore not subject to return whether paid for in part or in full.
JEWELRY REPAIRS: Please note that any item of jewelry purchased from us is no longer guaranteed by De Boscq Jewelers. when a jeweler not employed by us has worked on it. This applies to stone setting, ring sizing and any major or minor repairs. Additionally, any ring sized to any size other than 6.5 will be charged upon return, to size it back to the original ring size.
WHAT DOES 'STYLE' MEAN?
This is the term we apply to any item of jewelry we believe that was not made during the era the style represents. We use the word 'style' in our descriptions only, the page and thumbprints are too short to accept this many characters. We are sorry if this is inconvenient for you but even internet functioning has some drawbacks.
Because there are insufficient original period rings, especially engagement rings to supply the increasing demand for aesthetic and unique styles of engagement ring, we offer a wide selection of engagement rings made in the Art Deco and Edwardian styles.
Our rigorously Quality Controlled engagement rings are almost impossible to discern from the original, often being mounted with European-cut or Old Mine-cut Diamond mele side stones in addition to a wide assortment of Old Mine-cut, European-cut or Rose-cut diamond center-stones. The superior quality of workmanship is identical and indiscernible from an original antique ring, except for the fact that the integrity of a recently made ring can be safely vouched for by De boscq Jewelry. We mount these attractive engagement rings, which we are very confident to sell for constant and heavy wear, with Antique-cut Diamonds, Old Mine-cut and European-cut Diamonds to equate the obvious high demand with a steady supply of breath-taking rings. Because we have worked with our trusted manufacturers for many years, and because it is an extended family business, we are confident that the integrity of the workmanship and setting, will make these highly sought after rings increasingly more desirable.
HOW DO I ORDER?
De boscq Jewelry by stringent demand, added for your convenience a Shopping Cart to speed your payment process. Please have your ring size available when ordering a ring, read and consider our Extended Care Plan and decide how much of a rush you are in because this will determine whether you opt for overnight 2nd or third day shipping. The process is fully automated and most items other than Special Orders can be shipped overnight.
If you wish to purchase a Special Order Ring Setting, our RING SETTINGS F.A.Q.s are located at the bottom of this page. Please note that we do not ship items valued for more than $2,000 over the weekend and all items valued over $10,000 are automatically shipped overnight.
If speed is a consideration (this applies mostly to men!), please consider these options:
• If you want to receive your purchase 'yesterday', we can ship overnight if required and you are welcome to send a cashier’s check overnight or pay by wire transfer.
• If you would like your ring to be sized, (see appropriate question), please note that we will not make arrangements for it to picked up by the jeweler until your PAYMENT HAS CLEARED.
• CHECKS sometimes take longer than expected to clear. Be sure to note that even though the funds have been taken out of your account and they have been posted to ours, IT DOES NOT MEAN THAT YOUR CHECK HAS CLEARED. Checks have been taking up to 10 working days to clear. So if you are in any kind of hurry, please save yourself the time and unnecessary worry by sending a money order or cashiers' check.
• Please note that CASHIERS CHECKS ARE NO LONGER CONSIDERED CASH and take approximately 3 days to clear.
De boscq Jewelry absorbs the credit card or PayPal charges for up to $2000. If you would like to pay the full amount by credit card or PayPal, the outstanding charges are not subsidized. To avoid additional charges, you are welcome to pay the balance by money order, a cashier's check or a personal or business check. If the balance is too much for you to pay right now, please review our Layaway Plan. Yes, I know we Americans want it NOW and love to pay credit card interest, but this might just teach you a little self-control and help you save on those interest payments!
You are very welcome to wire money into our account but please understand that our LOCAL BANK does charge us $30 per domestic WT and $60 for international WT’s, which we pass on to you. This is still the safest way to send money, especially internationally.
Please note. We do not accept payments in any other currency than $US.
Please make all CHECKS PAYABLE TO De boscq Jewelry.
De boscq Jewelry
2602 Florida Street
Mandeville, LA 70448
Phone: (985) 674-0007
Fax: (985) 674-0331
Email : firstname.lastname@example.org
WHAT IS THE CONDITION OF THIS ITEM?
Here at De Boscq Jewelers, we pride ourselves in the very high quality of our stock. Although a great many of our pieces are up to and some over 100 years old, we are very discerning buyers and purchase only the very finest in quality. Please note that should a jeweler not employed by De Boscq Jewelers work on any item of jewelry purchased from us, we can no longer be responsible for the condition of that item.
DO YOU SELL LOOSE DIAMONDS?
Some of our ring settings are only sold with the purchase of one of our diamonds, the reason being that the center-stone requires mounting prior to the setting of the bordering stones.
If you are looking to pair one of our Loose Certified Diamonds with one of our Ring Settings, please bear in mind the dimensions of the stone and the limitations of the mounting.COST OF RING SIZING?
Please note that as the price of precious metals will be reacting violently to our fiat currency the coming decade, ring sizing is becoming increasingly more expensive. When you place your order, the ring sizing price will be automated after you indicate your required ring size prior to placing your order. Please allow 5 working days for ring sizing. If you require expedited ring sizing, please contact us and we will send you an additional bill as this process is not automated. Please note that we cannot be responsible for sizing, stone setting and any repairs executed by any jeweler not employed by De Boscq Jewelers.
IF YOU ALREADY HAVE A STONE:
These are several constructive suggestions for you, aimed at successful project completion.
FIRST, make sure you have a COMPETENT jeweler, familiar with working in gold and platinum that will be amenable to mounting your stone in our setting.
SECOND, ensure he has INSURANCE that covers the setting of your diamond. If he hasn't, please understand that he's not responsible for anything that might happen to your stone and there may be a disclaimer on his wall.
THIRD, ask him exactly how much he charges to set your stone in our setting before you leave your diamond to prevent an unbudgeted shock when you pick it up (some jewelers refuse to take the responsibility for setting expensive stones as most of them aren't covered by insurance). If he does have insurance, be prepared to pay him approximately $300 to set your diamond. Jewelry insurance is expensive and if he's handling high value goods that could be damaged, it will be necessary for him to pass on this charge to you.
FOURTH, why don't you take a look at our Certified Loose Diamonds pages to compare our selection, availability and pricing? We set your diamond at no charge.
IF YOU DON'T YET HAVE A STONE:
You may welcome expert advice from De Boscq Jewelers regarding your individual needs. Purchasing both Ring Setting and Loose Diamond from De Boscq Jewelers which will save you headaches, money and time that might otherwise be spent coordinating with several different parties to successfully procure a diamond, a setting, a jeweler and an appraiser. We can eliminate the possibility of; what if it doesn't fit, why wasn't it set straight, why did a side-stone fall out, why is the jeweler charging me $300 to set a stone, why is the appraisal so high, why do I have to spend so much on the additional insurance when I can obtain an identical ring for so much less? We are happy to take care of all the above to ensure your purchasing experience from De Boscq Jewelers which is one that you will remember with pleasure for the rest of your life.
Your savings may well amount to several hundred dollars but that’s not the best news. Any idea how many disaster stories we have heard where the setter couldn't set the diamond, set it poorly or told our client that the stone was too small or too big for the ring setting...and then time ran out! The time it takes to find a ring setting, a diamond, a ring box, a jeweler and an appraiser is considerable. We eliminate this time-intensive search by offering you a very competitively priced package to entirely eliminate the labor intensive option of shopping elsewhere!
WHAT IF A CENTER-STONE FALLS OUT?
In the highly unlikely event that a stone falls out of any item of jewelry you purchase from us within the first 7 days of ownership, with your consent, we will appoint FedEx to collect your pre-wrapped package and return it to us fully insured. Assuming that the item has not suffered an obvious grievous misdemeanor, after full inspection, we will gladly replace and reset the missing stone. Your ring will be quickly restored to its original condition and shipped back to you post-haste fully insured with USPS.
Although we make every effort to 'persuade' any loose stones to fall out while they are in our possession during our Quality Control process, occasionally a ten minute dip in the ultrasonic and 90lbs of steam pressure are not enough to do what you and the USPS are capable of! Due to the fact that we subject our jewelry to such stringent tests during our Quality Control process, it should always arrive in perfect condition. Jewelry is by nature, an expensive commodity; therefore we strongly recommend insuring all your jewelry with an Established and Reliable Insurance Company or add your purchase to your Home-owners Policy. We do send a complimentary appraisal with every purchase over $1,000 for this very reason. It is not sent to impress you as to how big your savings was, neither is it to use as a drawer liner, it is for you to give to your insurance agent to cover you in the event of loss or damage. Hopefully, our reputation is partly the reason you have chosen to shop with us.
Our center-stones don't just 'fall-out' but trust me, in 25 years, I've heard everything from nuclear to radioactive! For this reason, I would highly recommend that you don't wear your jewelry until you have Fully Insured it to withstand waste disposal accidents, car-door accidents and even hurricanes and earthquakes in the event you are able to locate an Insurance Company that doesn't recognize Acts of God.
3 Day RUSH SIZING................additional $50
2 Day RUSH SIZING................additional $100
Same Day Rush sizing............additional $200
Some rings cannot be sized, such as some irregular eternity rings, enameled rings, rings with stones near the sizing area that respond poorly to heat, and rings that need to be sized either up or down so much that to do so would compromise the integrity of the mounting. We always list the size of our rings and in our description where you will find details as to whether or not they are easily sizable.
SHOULD I BUY JEWELRY INSURANCE ?
• Purchase your item of jewelry.
• Insure your jewelry on your home owners’ policy or any other policy you wish to take out.
• Wear your jewelry with the knowledge that it is safe.
Cars can be purchased for less than some of you spend on diamonds..........would you drive one that wasn't insured? In the highly unlikely event that a stone falls out of any item of jewelry you purchase from us within the first 30 days of ownership, return your package securely wrapped to us fully insured and (we will conduct a thorough inspection of the damage.) Assuming that the item has not suffered an obvious grievous misdemeanor, we will gladly replace and reset the missing stone as detailed in our Plan as long as your warranty is still active. Your jewelry will be quickly restored to its original condition and shipped back to you post-haste fully insured with USPS.
WILL MY PURCHASE BE APPRAISED?
If you are spending $1,000 or more on any item of jewelry, you will receive an appraisal to assist you in insuring your jewelry.
If you are spending less than $1,000 on any item of jewelry, it will not be accompanied by an appraisal. However, if you wish to purchase an appraisal for any item you are purchasing from us for less than $1,000, the price is $75.
WHAT IS YOUR SPECIAL ORDER POLICY?
Any item of jewelry that is a Special Order is non-returnable & non-refundable, the fact that it is specially made to order keeps our prices low. Please note that if the Special Order is for a specific center stone size that has not been made previously, a new mold will require hand-carving and we may need additional time and a great deal more labor so please plan well ahead. If your ring size is smaller than a 5 or larger than a 7, a custom ring setting may need to be made because the finger size greatly determines the gallery, the undercarriage, the shoulder and head-fitting micro-measurements and overall weight, to ensure the most comfortable fit for a ring that some of you like to wear 24/7!
While we try to quote you as accurate an ETA as possible, we cannot guarantee nor be responsible for late delivery of Special Orders because we are not manufacturers nor do we have any control over the importation of items being shipped to us. While we do everything in our power to ensure our customers are happy with every order we fill, our ETA is only guidance to assist you in planning.
MAY I PAY BY CREDIT CARD?
We accept American Express, Visa, Master-card and Discover.
MAY I TRADE MY PURCHASE IN TOWARDS A LOOSE DIAMOND?
The Loose Diamonds database is not subject to the De Boscq Jewelry Return Policy. There is no Return Policy covering the purchase of a Loose Diamond from De Boscq Jewelry and Loose Diamonds are not available to purchase with an De Boscq Jewelry credit for any reason.
The diamond you selected has most likely been certified by an external body of recognized appraisers such as GIA, EGL, AGTA, ETC. This individual certificate will accompany your purchase.
Please note that only payments made by wire transfer are automated. International credit cards are only accepted for purchases up to $2,000, they can only be shipped to a verified billing address and we will require a faxed CCAF. Due to the fact that credit card companies ship to non-verified addresses, all international credit card orders require manual application
When your package has been shipped, you will receive an automated email from De Boscq Jewelry, however, to obtain your tracking number, for security purposes, you will need to login to your account.
Please understand that we cannot guarantee the delivery date since we have no control over such conditions as the weather to be an ‘Act of God’, packages that are delayed by detrimental weather conditions are not subject to refund by any carrier. Please note that your package will be sent from ‘De Boscq Jewelry.’ In accordance with De Boscq Jewelry security procedures, your package will be distinctively sealed both externally and internally to immediately alert you to tampering. We do use temper-resistant methods for your protection so, excited as you may be, please remain alert until your package is opened and you are satisfied that your purchase has reached you in perfect unopened condition.