WHAT IS YOUR RETURN POLICY?
De Boscq Jewelers will be happy to issue a store credit or Exchange for any item that you are not entirely delighted with that you have purchased. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A store credit less shipping and any sizing charges will be issued by De Boscq Jewelers that you are welcome to use at any time.
SPECIAL ORDERS: Every item of jewelry that is Special Ordered and paid for in part or in full, is non-returnable & non-refundable due to the fact that it is made to order, (to your exact specifications) which may include several of the following details; specific center stone size, specific ring size, specific colored side stones, specific choice of metal, with or without a wedding band, with a specific diamond, sapphire, ruby or emerald center stone. For this reason, please check that all your center stone measurements are accurate and the setting is made to fit the center stone you have in mind because De Boscq Jewelers agreements with manufacturing suppliers are without exception irrevocable.
Every item you purchase from De Boscq Jewelry is shipped USPS and is insured by a third party. As soon as your delivery label has been printed and your package is at USPS, you are sent an email directing you to your account to enable you to track your package.