Frequently Asked Questions

 

WHAT IS YOUR RETURN POLICY?
 
Items purchased below $2,000 De Boscq Jewelers will be happy to issue a store credit for any item that you are not entirely delighted with that you have purchased for under $2,000. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A store credit less shipping and any sizing charges will be issued by De Boscq Jewlers that you are welcome to use at any time. Items purchased over $2,000 De Boscq Jewelers offers a full refund less a $200 restocking fee. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A refund will be sent within 2 business days, less shipping, any sizing charges, handling fees and the restocking fee.

 SPECIAL ORDERS: Every item of jewelry that is Special Ordered and paid for in part or in full, is non-returnable & non-refundable due to the fact that it is made to order, (to your exact specifications) which may include several of the following details; specific center stone size, specific ring size, specific colored side stones, specific choice of metal, with or without a wedding band, with a specific diamond, sapphire, ruby or emerald center stone. For this reason, please check that all your center stone measurements are accurate and the setting is made to fit the center stone you have in mind because De Boscq Jewelers agreements with manufacturing suppliers are without exception irrevocable.

LOOSE DIAMONDS: Loose Diamonds are provided to your exact specifications and they are therefore not subject to return whether paid for in part or in full.

JEWELRY REPAIRS: Please note that any item of jewelry purchased from us is no longer guaranteed by De Boscq Jewelers, when a jeweler not employed by us has worked on it. This applies to stone setting, ring sizing and any major or minor repairs. Additionally, any piece that has been adjusted to fit is non-returnable.
 
 
 
SHOULD I BUY JEWELRY INSURANCE ?
 
    •    Purchase your item of jewelry.
    •    Insure your jewelry on your home owners’ policy or any other policy you wish to take out.
    •    Wear your jewelry with the knowledge that it is safe.

SPECIAL ORDER?
Any item of jewelry that is a Special Order is non-returnable & non-refundable, the fact that it is specially made to order keeps our prices low. Please note that if the Special Order is for a specific center stone size that has not been made previously, a new mold will require hand-carving and we may need additional time and a great deal more labor so please plan well ahead. If your ring size is smaller than a 5 or larger than a 7, a custom ring setting may need to be made because the finger size greatly determines the gallery, the undercarriage, the shoulder and head-fitting micro-measurements and overall weight, to ensure the most comfortable fit for a ring that some of you like to wear 24/7!
 
MAY I PAY BY CREDIT CARD?
 
We accept American Express, Visa, Master-card and Discover. 
 

 
 

 

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